Imagine a 200-person service company. One Monday, it wakes up to find its servers encrypted: files, ERP, and email offline.

• Downtime: 4-7 days of interrupted operations.
• Direct costs: digital forensics, restoration, equipment replacement, overtime.
• Indirect costs: loss of contracts, fines for non-compliance, reputational damage.

The real "total cost," when all is said and done, can be in the millions of dollars per incident. And the worst part: the impact doesn't end when the company is "back online"; the effect on trust and continuity lasts for months.

The uncomfortable fact in LatAm: ransomware in SMEs and medium-sized businesses

In Latin America, ransomware and digital extortion have grown in frequency and sophistication. In companies < US$100M in revenue:

• 30-40% of breaches are associated with ransomware/extortion.
• Every hour of downtime erodes cash flow, reputation, and operational continuity.

For SMEs/medium-sized businesses, the difference between "a scare" and "an existential blow" is often preparation: clear controls, processes, and roles.

Youtouch achieves ISO 27001 ✅

It is with great pride that we announce that we successfully completed ISO 27001 certification, the most recognized international standard in information security management of information assets.

This process —which we began in 2024— required us to align governance, risk management, access control, incident response, continuity, and continuous improvement... and today we can say: we did it.

Why does it matter today (in Chile and around the world)?

• New regulation: Chile moves forward with the Cybersecurity Framework Law and changes to personal data protection; Latin America and the US strengthen reporting, management, and auditing obligations.
• Real risk: Cyberattacks are no longer a matter of "if they happen," but rather "when" and how prepared we are.
• Trust: Clients, partners, and investors demand verifiable standards to continue growing.

What value does our certification add to you?

• Smaller attack surface: proven technical and organizational controls.
• Faster detection and response: playbooks, roles, and regular testing.
• Simpler onboarding: audited compliance for demanding frameworks and contracts.
• Security culture: continuous improvement, risk metrics and KPIs.

🔒 ISO 27001 Process in 5 Steps for Youtouch

1. Diagnosis and scope:

   The areas where sensitive information is handled (projects, clients, infrastructure, internal processes) are analyzed, and the scope of the Information Security Management System (ISMS) is defined.

   👉 Outcome: Clear map of risks and information assets.

2. ISMS design:

   Policies, procedures, usage logs, and security roles are created (access control, backup, continuity, security committee).

   👉 Outcome: Operational and regulatory framework ready.

3. Implementation and training:

   Annex A controls (encryption, copies, access) are implemented, and the team is trained to operate under the new policies.

   👉 Outcome: The ISMS is operational.

4. Internal audit and improvements:

   Internal audits are performed to detect and correct deviations before certification.

   👉 Result: Adjusted and strengthened system.

5. External Certification:

   An accredited entity (SGS, Bureau Veritas, AENOR) audits the system. If it complies, a certificate valid for 3 years is issued.

   👉 Result: ISO 27001 certification and international recognition.

Thanks to the team

This achievement belongs to everyone at Youtouch, with special recognition to Claudia Lara (process leadership) and Ramiro Parada, as well as every person on the team who pushed this certification to the end. 💙

Let's talk?

If you'd like to share your experience or hear about how we did this process (and how it could help you), let's talk:

👉 youtouch.cl/contacto